All Employees
Get to know Playbook and its approach to player communication.
Playbook Academy
Your learning.
Build your knowledge.
Put it into practice.
All Employees
Review due
Certificate requirements
Find your focus.
Core programs
Brand Foundations
Apply the brand, shape player journeys and measure your work.
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Programs for your organization
Responsible Gambling Fundamentals
Understand the RG system, product concepts and your organization’s process.
Frontline Casino
Explain tools, handle guest conversations and make clear handoffs.
Frontline Mobile/Online
Guide players through account tools and remote support.
Frontline Lottery Retail
Give accurate game information and discreet support at the counter.
Tier 2 Support
Navigate sensitive conversations and connect players with support.
Compliance
Review the player experience and verify that issues are resolved.
Marketing Communications
Create useful player information and evaluate what it achieves.
Executive Briefing
Set priorities, assign ownership and ask for useful evidence.
Welcome to Playbook Academy
Read the video transcript
Welcome to Playbook Academy.
You’re here to learn how Playbook makes player education clear, useful, and worth engaging with.
Together, we’ll close two important gaps:
reaching players—and helping them understand how gambling actually works.
You’ll learn our shared language, understand Playbook’s purpose,
and see how your role supports informed choices. Let’s begin.
Need a hand? Get learning help →