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2 modules 25 min

All Employees

Learn the Playbook approach to clear, respectful player communication.

Recommended first: Responsible Gambling Fundamentals

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Welcome to Playbook

15 min

Start module → Program orientation →

Modules

  1. Welcome to Playbook

    What Playbook is, the Knowledge Gap, informed choice, brand pillars.

    15 min
  2. The Two-Tier System

    Tier 1 vs Tier 2, four-question checklist, top 10 stigma-free swaps.

    10 min
Resources for the job
What you’ll be able to do
  • Explain the two gaps that make traditional RG fail — and why Playbook closes both
  • Distinguish between Tier 1 and Tier 2 content by identifying the player's context
Assessment and renewal

Pass each module assessment · 80%

Complete the Spot the Slop capstone review after passing the modules.

Renewal: 12 months

Your certificate

A free account is required to issue and save your certificate.

Modules still to complete: 2

View requirements and certificate →

Developed by Kahlil Simeon-Rose, Ph.D. · GP Advisory LLC